المدينة : عمان
تعلن شركة جلوبيتال للاتصالات عن حاجتها لتخصص الحاسوب او IT ويرحب بحديثي التخرج

مطلوب للعمل فورا
مطلوب موظفين للعمل
مطلوب بشكل عاجل


تعلن شركة Globitel في عمان عن حاجتها الى :

Technical support

 Act as first point of contact with the customer for open cases.
 Gather additional information about reported cases, and perform detailed case analysis by gathering logs, screen shots, and try to reproduce the problem if applicable.
 Rapidly respond to the customer within the customer SLA and CRM response time with case status and expected actions and their times.
 Provide the customer with known workarounds and resolutions.
 Install and activate Globitel Products inside and outside Jordan.
 Implement ATP on site after each installation.
 Conduct customer on-site product training.
 Create final Site Map (Site Configuration Document) Handover document.
 Implement major Updates / Fixes that require onsite involvement.



المهارات
- Experience from 0-2 years’ experience in technical support field
- Excellent English communication skills (written and spoken)
- Business and Technical writing skills
- Advanced troubleshooting skills
- Knowledge about reading traces and products log files
- Advanced knowledge in windows operating systems (windows; server, windows 7 and Windows XP) administration
- knowledge in Microsoft SQL installation and configuration
- knowledge in Microsoft SQL (queries, Stored Procedure and Jobs)
- Knowledge in PBX technology and lines type (Analog, Digital and E1) is plus
- knowledge in troubleshooting about products telephony cards
- Knowledge in VOIP Protocols and VOIP codecs is plus
- User knowledge in Microsoft CRM 4
- User knowledge in Microsoft Office Applications



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